31.Have an accessible place to put your policies on sales, payment, and delivery

^{Putting your business policies in writing is the best way to avoid misunderstandings with your customers. Make sure you cover every aspect of your business – from how much you charge for each of your shipping methods including, insurance, escrow, and your time frame in providing feedback and correspondence.}

^{Having this simple yet important document will dramatically increase your customer experience because they know what to expect in every transaction.}

^{One last note on the topic, make sure you write it in a way that sounds customer friendly yet firm. Always try to make this document sound like the rules are for the customers benefit and not the other way around.}